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Captain Boat - Paperboat's Virtual Salesperson

Introduction

Paperboat Foods, a beloved brand renowned for its traditional Indian beverages and snacks, operates a thriving D2C platform on Shopify. As customer engagement grew, so did the volume of queries about products, orders, and deliveries. Addressing these efficiently while maintaining a high standard of service became a critical need.

Challenge:

  1. Manage high volumes of product, order, and delivery-related queries.
  2. Provide quick, accurate, and multilingual support to enhance customer experience.

Objective:

  1. Improve customer engagement, increase conversions, and streamline support.

The Need for Captain Boat

Customers often have questions when shopping online—about ingredients, availability, delivery timelines, and more. Traditional FAQ pages or static support systems couldn’t meet the demand for instant and personalized assistance.

Solution: Deploy a conversational, multilingual AI bot that integrates deeply with Shopify to provide:

  1. Real-time support
  2. Personalized product recommendations
  3. Multilingual interactions

The Paperboat Sales Bot: Captain Boat

Captain Boat is a generative AI-powered chatbot developed by WebQnA to assist and guide customers through their buying journey. It provides instant answers to:

  1. Product-related questions
  2. Order status queries
  3. Delivery updates

Key Features

  1. Multilingual Support: Customers can chat in their preferred language and receive responses in the same.
  2. Always Updated: The bot syncs with live product listings, blogs, and order statuses.
  3. 24/7 Availability: Ensuring round-the-clock assistance without requiring human agents.

Seamless Shopify Integration

Connected directly to product listings, blog content, and customer order data.

Supports functionalities like:

  1. Navigating users to specific product or blog pages
  2. Placing orders
  3. Tracking deliveries

Ensures all responses are verifiable and referenceable, building trust and transparency.

Driving Engagement Through Reporting

Detailed analytics and reports generated by Captain Boat offer insights into:

  1. Customer behavior and preferences
  2. Popular products and FAQs
  3. Support pain points

This data supports business decision-making and campaign planning.

Impact and Benefits

  1. Efficiency Boost: Handled 80% of queries automatically, freeing up human agents for complex tasks.
  2. Sales Increase: Personalized product suggestions and faster support contributed to a 10% increase in sales.
  3. Better Customer Experience: Easy access to order updates and assistance built trust and loyalty.
  4. Actionable Insights: Helped the Paperboat team understand and address customer needs proactively.

Testimonials

"Punctuations' generative AI powered WebQnA chatbot has revolutionized our Shopify store. This intelligent chatbot offers human-like conversation, mastering complex queries with precision. Its integration boosts our support system, providing insightful product recommendations and accurate responses. Punctuations' dedication to enhancement and stellar support underscores their excellence. Ideal for businesses aiming to uplift customer engagement with cutting-edge AI technology."
— Anup Daware, CTO, Hector Beverages