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Pragya - JSW's Safety Chatbot

Introduction

JSW Steel is one of India’s leading integrated steel manufacturers. With a diverse workforce drawn from various regions and linguistic backgrounds, ensuring seamless communication and access to safety resources posed a significant challenge.

Challenge:

  1. Ensure seamless communication across a large, diverse workforce.
  2. Make safety information easily accessible to all employees, regardless of language barriers.

Objective:

  1. Enhance employee safety and compliance through easily accessible, multilingual safety support.

The Need for Pragya

Traditional systems heavily relied on English documentation, creating a gap for employees needing support in their native languages.

Pragya was developed to bridge this gap by offering:

  1. Native language assistance
  2. Simplified access to safety resources
  3. Better engagement and safety compliance

The JSW Safety Bot: Pragya

Pragya is a multilingual safety chatbot developed by WebQnA to answer questions related to:

  1. Safety protocols
  2. Compliance procedures
  3. Standard Operating Procedures (SOPs)
  4. Safety manuals and guidelines

Key Features

  1. Multilingual Support: Employees interact and receive responses in their mother tongues.
  2. Up-to-date Knowledge Base: Regular updates from multiple language safety documents.
  3. 24/7 Availability: Ensuring employees can get assistance anytime.

Seamless Integrations

Integration with SharePoint:

  1. Connected to safety policies, SOPs, user manuals, and safety processes.
  2. Documents are automatically and regularly updated.
  3. Fine-grained access control based on SSO login parameters.
  4. Direct navigation to the exact page where answers are found, ensuring verifiable responses.

Automation with Digital Workflows:

  1. Enhances the employee experience through quick, accurate responses to safety-related queries.
  2. Moves towards digital-first processes, reducing manual intervention.

Driving Engagement Through Reporting

Detailed reporting enables better insights into employee safety needs and engagement trends, continuously enhancing safety service delivery.

Impact and Benefits

  1. Improved Employee Engagement: Increased usage of safety resources due to language accessibility.
  2. Compliance and Safety: Better understanding of safety procedures in native languages.
  3. Operational Efficiency: Reduced manual workload and faster query resolution.
  4. Accessibility: Voice-based and native language interactions ensure inclusivity.

Testimonials

"WebQnA answers safety-related questions very well from the documents shared. The WebQnA team is really quick at implementing any customizations we needed to integrate with our systems."
— Omer Miranda, Head of Technology, JSW Steel